Shipping Policy

Production time

Dragon Factory products are made and prepared for shipment after the order is placed.

The standard production time is 3-6 business days.

Some products may require additional production time. If a significantly longer production time applies to a particular product, this will be stated in the product description or communicated to you after ordering.

Delivery times

Estimated delivery times after the order has been shipped are:

Europe: approximately 1 week

Worldwide: approximately 1-3 weeks

These are estimates and are not guaranteed delivery times. Actual delivery may take longer due to courier delays, customs procedures, local delivery conditions, public holidays, or other circumstances outside our control.

Shipping costs

Shipping costs are calculated and displayed during checkout before you complete your order.

The available shipping methods and their prices may depend on the destination country, package size, weight, and other shipping conditions.

Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please note that tracking information may take some time to appear after the shipment has been handed to the carrier.

Customs and import charges

For orders shipped outside the European Union, the recipient may be required to pay customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are determined by the authorities of the destination country and are the customer's responsibility unless otherwise stated or required by applicable law.

Dragon Factory cannot determine or control the amount of such charges.

Delivery address

The customer is responsible for providing a complete and correct delivery address and contact information.

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept the shipment, failure to collect the shipment, or another circumstance attributable to the customer, additional shipping or return costs may apply where permitted by law.

Delayed or lost shipments

We will provide reasonable assistance in checking the shipment with the carrier.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.

Damaged shipments

Please inspect your package when you receive it.

If the package or product appears to have been damaged during transport, please document the damage and contact us as soon as possible.

We may ask you to provide photographs or other information necessary to investigate the issue.

Your statutory consumer rights remain unaffected.